Pineapple Terere

Epaa! Energy Drink Return and Refund Policy

Effective starting November 2023

At Epaa!, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we have established a straightforward return and refund policy to address your concerns.

Returns Eligibility:

• Damaged or Defective Items: If your Epaa! Energy Drink arrives damaged or is found to be defective, please contact our Customer Support Team within 7 days of receiving your order. We will promptly assist you in resolving the issue.

• Incorrect Items: In the event that you receive the wrong product or flavor, please contact us within 7 days of receiving your order, and we will arrange for the correct item to be sent to you at no additional cost.

• Unopened and Unused Items: For products that are in their original, unopened, and unused condition, you may request a return within 30 days of the purchase date. Please note that you will be responsible for return shipping costs.

Return Procedure:

• Contact Customer Support: To initiate a return, please contact our Customer Support Team at support@epaaenergy.com with your order number, a brief description of the issue, and any relevant photos if applicable.

• Return Authorization: Our Customer Support Team will provide you with a return authorization and further instructions for returning the product.

• Packaging: Ensure that the product is securely packaged to prevent damage during transit. Include the return authorization information in the package.

• Shipping: Ship the product to the address provided by our Customer Support Team. Please use a trackable shipping method, and retain your shipping receipt as proof of shipment.

Refund Process:

Once we receive your returned item and inspect it for eligibility, we will process your refund as follows:

• Damaged, Defective, or Incorrect Items: We will issue a full refund, including the cost of the product and any applicable shipping charges.

• Unopened and Unused Items: We will issue a refund for the cost of the product, excluding any shipping charges. Return shipping costs will be your responsibility.

Refund Timing:

Refunds will be processed within 10 business days of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Contact Us:

If you have any questions or need further assistance regarding our return and refund policy, please do not hesitate to contact our Customer Support Team at support@epaaenergy.com.

We appreciate your trust in Epaa! Energy Drink, and we are dedicated to ensuring a seamless and satisfactory experience for all our valued customers.

Thank you for choosing Epaa! for your organic energy needs!

Epaa! Energy Drink Shipping Information

Effective starting November 2023

At Epaa!, we are dedicated to delivering our premium Pineapple Flavored Yerba Mate Terere Energy Drink to your doorstep with the utmost care and efficiency. Please review our shipping policy for detailed information on shipping options, delivery times, and related matters.

Shipping Destinations:

• We currently offer shipping within the United States. We are working diligently to expand our shipping destinations, so stay tuned for updates.

Shipping Options:

• Standard Shipping: Our default shipping method ensures reliable delivery within 5-7 business days from the date of purchase.

Shipping Fees:

• Standard Shipping: The cost of standard shipping will be calculated based on your location and the weight of your order. Shipping fees will be clearly displayed during the checkout process.

Order Processing Time:

• Orders are typically processed within 1-2 business days after payment verification.

Delivery Times:

• Standard Shipping: You can expect your Epaa! Energy Drink to be delivered within 5-7 business days after order processing.

Shipping Notifications:

• Once your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the status and location of your package.

Delivery Address:

• Please ensure that your shipping address is accurate and complete during the checkout process. Epaa! is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.

Delivery Delays:

• While we make every effort to ensure timely delivery, please note that external factors such as adverse weather conditions or unforeseen shipping issues may occasionally lead to delays. We appreciate your patience in such circumstances.

Multiple Shipments:

• In cases where you order multiple items, they may be shipped separately to ensure the fastest delivery times for each product.

Holiday Shipping:

• During peak holiday seasons, please anticipate potential delays in shipping and delivery times due to increased demand and carrier limitations. We recommend placing your orders well in advance to ensure timely delivery for special occasions.

Contact Us:

• If you have any questions or require assistance regarding your order's shipping status, please contact our Customer Support Team at support@epaaenergy.com. We are here to help and provide you with the information you need.

Thank you for choosing Epaa! Energy Drink for your organic energy needs. We look forward to serving you and ensuring a seamless and delightful shipping experience. Enjoy the natural energy of Epaa! with the convenience of our shipping services!